Returns & Exchanges
At Origin Nutrition, we stand behind the quality of our plant-based products and want to ensure you are completely satisfied with your purchase. If your order arrives damaged or incorrect, our hassle-free return policy ensures a quick resolution within 7 days of delivery.
Initiate a Request
Contact our support team at [email protected] within 7 days of receiving your order, including your order number and photos of the product.
Verification Process
Our quality assurance team will review your request and the provided images to verify the eligibility for a return or replacement based on safety standards.
Package Retrieval
Once approved, we will schedule a reverse pickup from your address; please ensure the product is in its original packaging with the seal intact if applicable.
Refund or Exchange
After the item reaches our warehouse and passes inspection, we will issue a full refund to your original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing